Shipping & Returns
Local Delivery (Singapore)
If the selected items are in stock, they will be delivered to your address within 1 - 3 business days with free delivery for orders above US$ 30. Otherwise, a flat charge of US$ 5 will apply.
If the selected items are in stock, they will be delivered to your shipping address within 3 to 5 business days by DHL. We ship to all countries serviced by DHL.
We do not ship to PO boxes.
Shipping rates and estimated delivery times vary depending on location. Our delivery rates are as follow:-
Below is a list of countries in each Zone:-
Zone A – Australia, Bangladesh, Belgium, Bhutan, Brunei, Cambodia, Canada, China, Cook Islands, East Timor, Fiji, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, North Korea, South Korea, Laos, Luxembourg, Macau, Maldives, Mexico, Monaco, Mongolia, Myanmar, Nepal, Netherlands, New Zealand, Pakistan, Papua New Guinea, Philippines, Sri Lanka, Taiwan, Thailand, UK, US, Vietnam
Zone B – All other countries not listed in Zone A
If the item that you ordered is either out of stock due to an inventory error and/or unforeseen delays by the manufacturer, you will be contacted within 2 working days by email or telephone. The unavailable item will be cancelled from your order and you will be refunded accordingly, in the form of discount coupon.
For change of delivery address or cancellation of orders, please contact us via phone or email within 24 hours from time of order placed.
We know that you are going to love your monologue. But should you receive a defective or incorrect product, you are welcome to return it in an un-used condition within 30 days of receiving it.
Simply drop us an email with an image of the defective/incorrect item at email@example.com. We will reply you with shipping and return instructions, along with a return order number. Items returned without a return order number will not be processed.
Defective Item - Your monologue will be considered defective if they are received in damaged condition. Items damaged as a result of use and tear are not considered to be defective.
An exchange can only be performed for the same product in other colours but is subject to stock availability. In the event that the product is out of stock, monologue will provide refund in the form of discount coupons. Discount coupons can be used to discount your next purchase. You will need to register an account with ilovemonologue.com to receive the promo code.