Welcome to ilovemonologue.com (“website”). Please read the following Terms and Conditions (“agreement”) carefully before accessing or using the website. Your use of the website and/or purchase of any products through the website constitute your acceptance of the following agreement. By accessing the website, you ("user" or "you") represent and warrant that you have (1) read, understood and agree to be bound by the agreement and that (2) you agree to comply with all applicable laws and regulations concerning your access and use of the website.
ilovemonologue.com is owned by Grandluxe Private Limited (“monologue”). Unless otherwise stated, all names, trademarks, service marks, logos and images displayed in the website are registered trademarks of monologue.
Nothing on the website should be construed as granting any rights to use any trademark without the prior written permission of monologue. The written content on the website is owned by monologue and may not be reproduced in whole, or in part, without the written permission of monologue.
monologue reserves the right to change these Terms and Conditions at any time without prior notice. Any such revisions will be effective immediately upon posting of the revised agreement on the website. You agree to review the agreement periodically, and the continued use of the website constitutes acceptance of any revisions to this agreement.
The website provides information about monologue and the products and services offered by monologue. Features and specifications of products described or depicted on the website are subject to change at any time without notice.
Access of the website
monologue may assign you a password or any other forms of account identification to enable you the access and use of certain areas of the website. Each time you use them, you will be deemed having been authorised to access and use the website in a manner consistent with the agreement.
You are solely responsible for all access to and use the website by anyone using the password and identification assigned to you, regardless if such access and use of the website has been authorised by you.
You are solely responsible for protecting the password and identification information assigned to you and you will immediately inform monologue of any unauthorised use of your password and identification information.
By creating an account with monologue, you consent to us sending you “Administrative” or “Promotional” emails. In this document,
a) “Administrative” emails refer to details of account activity and purchases made by you
b) “Promotional” emails include product information, new and promotion offers and news about monologue. You may choose to opt-out by following the detailed unsubscribe instructions at the bottom of each email or you may contact us through email or telephone.
After you have added an item to your shopping cart, you can review your selections to update quantities, change or remove items and/or colours. Upon review, you can either continue shopping or proceed to check out and place your order. You can checkout either as a guest or by registering an account with us.
After you click “Submit Order”, a confirmation message with an order number will be sent to your registered email. If you have an account, you can also view the history of your orders by logging in to your account.
By placing your order, you make an offer to us to purchase the product that you have selected. In relation, you are also separately contracting with monologue to arrange for the delivery of the purchased products to your designated address.
If the item that you ordered is either out of stock due to an inventory error or unforeseen delays by the manufacturer, you will be contacted within 2 working days by email or telephone. The unavailable item will be cancelled from your order and you will be refunded accordingly.
For change of delivery address or cancellation of orders, please contact us via phone or email within 24 hours from time of order placed.
monologue & its affiliates reserve the right to reject service, terminate accounts or cancel orders in their sole discretion.
Payment, Pricing & Promotions
Payment is online via paypal (Visa, Mastercard, Discovery & Amex). PayPal protects the buyer's information as no financial information is transmitted. A confirmation email is sent out by PayPal for each transaction conducted in this way.
All prices are listed in USD. monologue reserves the right to change the prices at any time without prior notice.
Discount codes are only valid for a stated period of time; they will not be accepted after expiration date.
For global shipping, we ship to all countries serviced by DHL. For local delivery (Singapore & Malaysia), we send by local postage. We do not ship to PO boxes, please provide a physical address.
Your order will be delivered to your shipping address within 3 to 5 business days. Orders are not shipped on weekends or public holidays.
Once the order reaches your country, it may take several days for your shipment to be cleared through customs. Customs clearance varies by country and is at the discretion of the customs agency in the destination country.
We will, to our reasonable efforts, ship your order according to the estimated delivery time provided. But we do not guarantee that we will deliver within this time frame. Estimated delivery time may vary or change due to circumstances beyond our control. monologue will not be liable for any delay or inability to deliver your order within the estimated time frame.
Risk & Title of your goods passes to you on the date and time of delivery of your order to our nominated shipping agents. It is the responsibility of the customer to notify monologue of any change in delivery address.
If you have not received your order after the estimated delivery time, please contact us. You can track the delivery status of your order by logging in to your account.
Taxes & Duties
The international shipping charge is not inclusive of customs duties/taxes, which may be charged separately by the carrier. All applicable customs fees, taxes and duties will be borne by the customer.
Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.
You agree to not attempt to "hack" the website or any other websites you do not own. This includes without limitation, guessing of users’ passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing information or material you would not otherwise have access to.
Links to external websites
Links to external websites are provided by monologue to facilitate access to information provided by or via third parties.
monologue does not review these websites in great detail. You agree to access these external links at your own risk.
The provision of any such materials or links to external websites shall not constitute any form of co-operation or affiliation with monologue of any such third parties or external websites.
This agreement is effective unless and until terminated by monologue. If you fail to comply with the agreement, monologue may terminate the agreement without notice and deny you access to the website.
Disclaimer & Liability
The information on this website is provided to you for general, indicative purpose only and shall be treated on an “as is” basis. monologue provides no warranty on the accuracy, comprehensiveness or correctness of these information.
monologue, including our partners, directors, employees, agents, contractors and other third parties associated with the running of the website, will not have or accept any liability, obligation or responsibility whatsoever for any loss or damage suffered by you or any third party arising from the use of the website or the products sold on it, INCLUDING without limitation the following:-
1) Any misstatements, misrepresentations, errors in or omissions of information on the website leading to misuse of or reliance on such information & inability to use the website
2) Any use, misuse of or reliance on electronic services provided by the website
Governing Law & Jurisdiction
The agreement will be governed by & construed in accordance with the Law of the Republic of Singapore. As applicable, any disputes arising out of or relating to this agreement will be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.